Returns & Exchanges
At Broadway & Sons, we want you to be completely satisfied with your vintage and heritage acquisitions. If your order doesn't meet your expectations, we offer a 14-day return window from the date of delivery for a full refund or exchange.
Initiate Your Request
Email our customer service team with your order number and the items you wish to return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all vintage tags and Broadway & Sons branding remain attached and intact.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our warehouse facility.
Quality Inspection & Refund
Once our team verifies the condition of the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing